(Senior) Digital Business Analyst

AXA

  • 香港
  • 長期
  • 全職
  • 18天前
AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer [2], we are also one of the largest health protection providers in Hong Kong and Macau.'Empowering people to live a better life' is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited
[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combinedResponsibilities:
  • Collaboratively work with peers and product owner to understand the business needs, rationale and the business value for the project
  • Contribute with peers on the planning, design, execution, fulfillment and evaluation of assigned projects and campaigns
  • Conduct market research & competitor analysis on the digital journeys available
  • Provide recommendations based on the analytical data, market research for the UI / UX
  • Work with internal & cross-functional BAs as an individual feature owner and independent contributor in the scrum team for digital projects
  • Working on gathering requirements by understanding business rationale, document requirements, process maps, user journeys, user stories for development, collaboration with analytics team for application activity tracking
  • Working with UI / UX team to define the wireframes & prototype, review & finalize the user journey after liaising with relevant stakeholders
  • Work closely & participate in scrum team to contribute to overall feature delivery
  • Create testcases (functional, non-functional & UI) based on user stories, identify test data and execute the test cases & capture evidence
  • Update training materials & conduct end user and stakeholders training, internal teams training & arranging for a handover
  • Analyze the effectiveness of digital journey by reviewing the usage, drop off based on analytical data
Qualifications:
  • Bachelor of Business Administration, computer science, engineering or equivalent
  • At least 2 years of experience in business analysis & digital transformation; less experienced candidate will be considered as Assistant Digital Business Analyst
  • Tech savvy with quick learning & adapting to changes quickly
  • Experience in insurance or financial service industry will be an advantage
  • Ability to work under pressure, face & handle clients & business stakeholders to advocate our platform usage
  • Strong business acumen, optimistic & open to constant learning
  • Resilient, quick learner, good team player
  • Fluent in Cantonese & English
We offer excellent career prospects and attractive remuneration package to the right candidates.The information provided by applicants will be treated in strict confidence and used solely for recruitment purpose. All applicants' information will be destroyed after 12 months.

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