Technical Payments Expert
Nuvei
- Atlanta, GA
- Permanent
- Full-time
- Collaborate with cross-functional production teams to investigate and resolve incidents promptly.
- Utilize strong analytical skills to identify the root cause of events affecting operational processes.
- Actively contribute to the development and implementation of action plans for incident resolution and prevention.
- Identify and implement opportunities for improvement in documentation, operational processes, and agent knowledge/behavior.
- Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance.
- Provide expertise in troubleshooting and resolving technical issues related to payment processing.
- 5 years experience in the Payments/FinTech industry.
- Proven Experience in a technical oriented role in an International Company
- Strong analytical and problem-solving skills.
- Proven ability to collaborate effectively with cross-functional teams.
- Experience working with OCC, IPM, DevOps, Networking, and DBA teams.
- Experience working with Sales, Relationship and Account Management teams
- Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders.
- Demonstrated commitment to continuous improvement in operational processes.
- Frequent training programs on new systems and platforms.
- Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
- Group Private Medical Insurance
- Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
- Employee recognition program and possibilities for advancement in various fields.
- Modern, dynamic and great work environment.