Customer Solutions Executive
Clarion Events
- Shelton, CT
- Permanent
- Full-time
- Serve as the main point of contact for customers throughout the event, addressing their questions, concerns, and needs.
- Welcome customers as they arrive at the event and provide them with necessary information and guidance.
- Answer all queries submitted via email, text, and/or chatbot received during events.
- Act as Registration Lead, resolving any escalations pre-show and onsite.
- Attending events and liaising with customers onsite to ensure that their contract is fulfilled and all of their concerns and needs are addressed.
- Conduct regular check-ins with customers to ensure their satisfaction and gather feedback.
- Coordinate with the Operations team to address technical or logistical challenges faced by customers.
- Work closely with customers to ensure their long-term satisfaction and encourage their continued participation in future events.
- Follow-Up
- post-event debrief sessions with customers to gather feedback and assess their overall satisfaction.
- customer feedback, testimonials, and success stories for future reference and marketing purposes.
- with the greater team to develop and execute strategies for customer retention and engagement.
- base management:
- all event knowledge bases with relative information to reflect future event information.
- registration function and customer journey pre-show launch to ensure a seamless registration experience.
- new strategies alongside the Head of Customer Succes.
- Conduct detractor interviews with all Attendees, Sponsors, and Exhibitors
- Excellent communication and interpersonal skills
- Experience with CRM platforms (Salesforce, Zendesk, Freshdesk, or equivalent)
- Experience with Chatbot operations
- Flexible approach, able to operate effectively with uncertainty and change
- Focused, self-motivated, enthusiastic and with a “can-do” attitude
- A high level of accuracy and attention to detail is required
- Competitive base salary dependent upon experience
- Bonus based on challenging but achievable targets
- Hybrid position (some travel expected depending on role)
- Generous PTO & Company-paid Holidays: this includes a day off for your birthday every year, and in 2022 our employees will receive the entire week of July 4th AND the entire last week of the year off.
- A full benefits package, including medical, dental, vision, voluntary life insurance, HSA (plus employer contrition), and FSA.
- Basic life, long-term disability & short-term disability are covered at 100%.
- 401(k) Plan with employer match.
- Opportunity to travel across the country to attend our shows and meet people from a multitude of different industries.