DesignationASSOCIATE CONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Application Operations-COTS Apps-SAPQualificationB-TechJob Description (Posting).Job Description for SAP Basis AdministratorRequired Technical and Professional Expertise Deep Understanding of platforms like SAP HANA, Upgrades and Migrations Experience in SAP System Administration Knowledge of Sizing including SAP HANA Experience in SAP cloud, BOBJ Application Server Implement SAP systems and SAP Installations, Upgrades and Maintenance Knowledge on the products ECC, BW, BI, EP, XI/PI, CRM, SRM and SAP Solution Manager 7.2 Administering both ABAP and JAVA stack systems with Netweaver Architecture SAP Enhancement Packages installation Extensive experience in analyzing and solving day-to-day project implementation issue Experience in SAP Basis administration of SAP R 3 ECC 6 0 BW CRM SAP New dimension products and Solution manager Strong communication skills both verbal and written, Ability to work within multi cultural teams 24/7 support model. Profound and practical knowledge of day to day SAP Basis Administration including Java Stack administration and troubleshooting Should have worked on multiple SAP Implementations OS DB Migrations and SAP Upgrade projects Knowledge of SAP Landscape design and sizing Knowledge of High availability products and Disaster Recovery Planning Test SAP Certifications in the area of NetWeaver and OS DB Migrations will be preferred Required Skill Experience in Sap Basis Support Rollout experience in ECC BW Knowledge of Unix and Windows platforms (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
