Job Description (Posting). JD for Networks L3 Resource Experience Profile: 8+ years of experience in Data Networking, especially in the enterprise network environment 5+ years of experience in consulting, design, implementation and migration and transformation projects Excellent hands-on experience on Data Networking technologies and products. Must be hands-on currently. Experience working in large and multiple data center projects CCNP CCIE (R & S) Certified (preferred) Technical skills: Excellent hands-on experience on the following technologies: o Routing protocols EIGRP, OSPF, BGP o LAN Switching VLAN, VTP, STP, EtherChannel, CoS o WAN MPLS, MPLS/VPN, MP-BGP o TCP/IP protocol suite, Quality of Service o Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. o Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls o Data Center Architecture Network, Server, Storage Excellent hands-on experience on the following products: o Cisco Catalyst 6500 and other Catalyst Series switches o Cisco Nexus 7K/5K/2K Series of switches o Cisco Routers 3800, 3900, 7600 Series o Cisco IOS Software o Wireless LAN technologies Cisco or Aruba o WAN Acceleration/optimization Cisco WAAS or Riverbed o Load balancers Symbol, F5 BigIP LTM/GTM/Juniper or Cisco ACE/GSS o Firewalls-Cisco ASA Firewall, Juniper SSL VPN o Network Management HPOV, NNM, SolarWinds, ORION etc. Others: Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level Must be open for 24x7 environment. Must be able to conduct technical trainings to internal resources (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech Skill (Primary) DWP-UCC-Network Voice
