DesignationASSOCIATE CONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)Data Center-Mainframe-AutomationQualificationB-TechJob Description (Posting)."1. Installation, upgrade and maintenance of z/OS and related CA/BMC products2. Sound knowledge in SMPE3. Installation and maintenance of program products4. Proficiency in Assembler, Rexx, CLIST is expected5. Good knowledge of system initialization and tuning6. Good Knowledge & Experience in SYSPLEX7. Knowledge in HCD and working with IODFs8. Good Knowledge in Disaster Recovery9. Knowledge in storage concepts" (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
