DSW Store Supervisor Full-Time
Designer Brands
- Germantown, MD
- Permanent
- Full-time
- Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency.
- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasking related to daily open/close including store cleaning, recovery and maintenance standards.
- Meets metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.
- Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
- Performs other duties as assigned by the Store Manager or other leader.
- Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers.
- Supervises and participates in the planning and execution of all inventory management related activities including but not limited to; freight receipt, placement, markdown and MOOS.
- Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.
- Leverages inventory reports to maximize productivity and merchandise presentation on the sales floor.
- Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
- Maintains supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas.
- Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.
- Work closely with the store leadership team to understand and follow policy and procedure
- Assists the Store Manager and other leaders in recruiting/interview candidates
- Support team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner
- Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
- Supports team in managing payroll and associate timekeeping activities
- Recognize associates through our company recognition tools.
- Excellent customer service by exhibiting a positive mindset and enthusiasm
- Ability to manage in ambiguous situations to resolve internal and external conflict
- Ability to develop collaborative working relationships
- Ability to recognize what is critical and take action
- Good verbal and written communication skills
- Proven ability to train, coach, develop and motivate others
- Ability to hold team accountable to time bound expectations
- Time management
- Professionalism
- Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours)
- Proficiency in basic computer use, including Microsoft Office
- Minimum 2 years retail experience
- Some college preferred
- Minimum high school graduate or equivalent