The scope of our activity is the provision of customer support services, sales and regional development in the international markets in the field of IT and financial technologies.In Customer Support department we do not call our clients, but resolve their queries in chats and tickets (by email).What we do:Addressing client requests in written form (chats, emails)Compliance with service quality standardsInteraction with other departments to improve work processesEffective cooperation with customer service teams in the international offices of the companyBroadcast customers feedback on product and processes to relevant departmentsMaintaining a positive working environment in our multicultural teamWhat we are looking for:Fluency in English (Advanced level speaking and writing),knowledge of another language (Chinese, Spanish, Portuguese) would be an advanctage.Experience in customer supportComputer literacy (daily computer usage, chats, emails, fast typing skills)Ability to learn fastAbility to find an approach to solving diverse tasksMultitasking mindsetReadiness to work in the rotating shifts (morning, evening and night shifts). Night hours are paid additionally and taxi is provided by the companyReadiness to fit in in a multicultural and multi-religious environmentWhat we offer:Competitive salary + KPI bonuses after probation periodOffice mode jobProfessional development opportunitiesStable full-time job in a growing companyPractical courses and workshopsSocial benefits (paid lunches, coffee and cookies, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.) * Monthly international cuisine daysCall Solutions - компания, предоставляющая услуги клиентской поддержки, продаж и развития регионов на международных рынках в сфере IT и финансовых технологий. Мы работаем с клиентами из разных стран и все услуги предоставляем на их родном языке.Главное для нас - предоставление качественных услуг и постоянное повышение уровня лояльности клиентов.Все участники команды - профессионалы и глубоко погружаются в продукт. Мы уделяем большое внимание обучению и внутреннему развитию команды. У нас официальное трудоустройство (в том числе для иностранных граждан), белая заработная плата и бенефиты для сотрудников.Будем рады знакомству!