Intake Specialist
Stafi
- Honduras
- Permanente
- Tiempo completo
- Act as the first contact with leads by phone or email, being friendly and helpful
- Collect important details from people who need assistance
- Listen carefully and empathetically to understand what people need and figure out how the firm can help
- Fill out legal forms if necessary
- Guide people to the right places within the firm or elsewhere for help
- Keep Records of customer interactions
- Follow up with people to make sure they get help or see if they need more support
- Assist with everyday tasks like booking appointments, managing schedules, and handling paperwork
- High school diploma or higher education
- Experience managing information flow in a timely and accurate manner
- Ability to manage calendars and set up meetings
- Previous experience in sales or customer service roles preferred
- Legal background is advantageous
- Outstanding organizational and time management skills
- Excellent verbal and written communication skills in English, and Spanish or Portuguese
- Discretion and confidentiality in handling sensitive information
- 1+ year of experience in sales or customer service roles at contact centers
- Biweekly payments, free of deductions from our end
- Long-term work relationship perspective
- Fully remote job, 40 hours per week, with 2 days off
- Paid vacation time and recognition of US holidays
- Mental health support and work-life balance culture
- Collaborative and inclusive work environment
- Paid training and continuous improvement programs