Change Lead, Operational Excellence (Process Improvement Manager)

OCBC Bank

  • 筲箕灣
  • 長期
  • 全職
  • 19天前
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has close to 420 branches and representative offices in 19 countries and regions.For more information, please visit www.ocbc.com.hk to learn more about OCBC Hong Kong.What you'll be doing?
  • Identify opportunities in operational excellence and make plans to fulfil the group-wide operational excellence targets in terms of man-hour savings, turnaround time reduction, process simplification etc.
  • Manage cross functional end-to-end process improvement projects for better employee experience and process efficiency
  • Partner with project stakeholders to understand business needs and drive business change / transformation
  • Adopt process improvement methodology / concepts for project facilitation (e.g. SIPOC, Process Mapping, Journey Mapping etc)
  • Adopt agile approach for project planning & prioritize improvement initiatives
  • Coordinate project workshops / meetings for current state process study & target operating models
  • Collect and analyze business / operational data to identify root-causes
  • Propose improvement solutions & facilitate implementation to address pain points of project stakeholders
  • Develop business requirements and work with IT to deliver system enhancements
  • Work with department representatives on project deliverables and keep track of the progress to ensure benefit realization
  • Organize / support operational excellence culture promotional activities & reward programs to recognize self-driven improvement initiatives by staff members
  • Handle any ad-hoc tasks as required
Who are we looking for?
  • 8-10 years in process improvement / change management in service or finance industry
  • Consultancy experience is a plus
  • Knowledge in banking processes or products
  • Project management (PMP), Six Sigma Green Belt or related experience
  • Good stakeholder relationship management
  • Ability to analyze and consolidate different ideas & opinions
  • Strong project management skills
  • Adaptive and flexible in changing strategic contexts.
  • Self driven & independent to lead / facilitate projects
  • Candidates with relevant experience in an agency background will also be considered
Why you should consider this opportunity:We offer attractive remuneration package with fringe benefits to right candidates. such as:
  • 5 days work week
  • Performance bonus
  • Medical insurance (Including Spouse & Children)
  • Life Insurance
  • Birthday leave & family leave

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