Change Lead, Operational Excellence (Process Improvement Manager)
OCBC Bank
- 筲箕灣
- 長期
- 全職
- Identify opportunities in operational excellence and make plans to fulfil the group-wide operational excellence targets in terms of man-hour savings, turnaround time reduction, process simplification etc.
- Manage cross functional end-to-end process improvement projects for better employee experience and process efficiency
- Partner with project stakeholders to understand business needs and drive business change / transformation
- Adopt process improvement methodology / concepts for project facilitation (e.g. SIPOC, Process Mapping, Journey Mapping etc)
- Adopt agile approach for project planning & prioritize improvement initiatives
- Coordinate project workshops / meetings for current state process study & target operating models
- Collect and analyze business / operational data to identify root-causes
- Propose improvement solutions & facilitate implementation to address pain points of project stakeholders
- Develop business requirements and work with IT to deliver system enhancements
- Work with department representatives on project deliverables and keep track of the progress to ensure benefit realization
- Organize / support operational excellence culture promotional activities & reward programs to recognize self-driven improvement initiatives by staff members
- Handle any ad-hoc tasks as required
- 8-10 years in process improvement / change management in service or finance industry
- Consultancy experience is a plus
- Knowledge in banking processes or products
- Project management (PMP), Six Sigma Green Belt or related experience
- Good stakeholder relationship management
- Ability to analyze and consolidate different ideas & opinions
- Strong project management skills
- Adaptive and flexible in changing strategic contexts.
- Self driven & independent to lead / facilitate projects
- Candidates with relevant experience in an agency background will also be considered
- 5 days work week
- Performance bonus
- Medical insurance (Including Spouse & Children)
- Life Insurance
- Birthday leave & family leave
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