Customer Operation Specialist - German

• Process sales orders accurately and efficiently, from entry to confirmation and maintenance.
• Monitor product allocation and manage pick ticket creation.
• Handle returns, logistics issues, and product claims according to company procedures.
• Respond promptly and effectively to customer inquiries via phone, chat, or email.
• Collaborate with internal teams to address customer needs and resolve issues.
• Develop commercial ideas and actions in consultation with the Customer Operations Coordinator.
• Handle administrative tasks and contribute to process improvement initiatives.

• MBO 4 level education, preferably in administrative or sales support.
• 2-3 years of experience in a customer service environment.
• Business level English proficiency; fluency in German is essential for one role.
• Expertise in customer care, order handling, and direct customer contact.
• Proficiency in MS Windows, SAP, or similar order entry programs.
• Excellent communication skills and the ability to work well in a team.
• Strong organizational skills and attention to detail.

• A supportive work environment grounded in transparency, honesty, and respect.
• A competitive reward strategy and employee benefits package.
• A 37-hour workweek with hybrid office/remote work options.
• Access to a company fitness plan and 25 leave days per year.
• Provision of home office equipment for remote work arrangements.

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