· Oversee day-to-day operations, coordinating with all support staff to ensure smooth functioning.· Train support staff in accordance with hospitality protocols, ensuring high standards of service delivery.· Maintain strong customer relations, fostering positive experiences for both employee and guests.· Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.· Monitor service quality and uphold company standards.· Manage inventory and supplies, ensuring adequate quantities and quality for daily operations.· Evaluate support staff performance and engagement, providing feedback and recognition.· Prepare financial reports based on operational activities and expenses.· Handle employee & guest complaints professionally and promptly, resolving issues to satisfaction.· Lead and motivate support staff team, taking ownership of all activities and encouraging a collaborative work environment.· Enhance employee& guest satisfaction through extraordinary service delivery.· Conduct inventory management checks to optimize stock levels and minimize waste.· Manage the supply chain, tracking inventory and ordering essential supplies for smooth operations.· Experience no less than five years in hotels, VIP companies or hospitality companies·RequirementsExcellent supervision skills· Excellent communication skills· Excellent Microsoft office knowledge ( Excel , PowerPoint…)· Excellent knowledge in reporting· Presentable
