IT Field Engineer

DevFinders

  • Canterbury
  • £25,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high-energy environment and wants to grow their career.The RoleYou will be responsible for :
  • Be the initial point of contact for our customers.
  • Manage incoming requests incidents/requests from the help desk.
  • Provide customers with timely updates to their cases in line with Service Level Agreements.
  • Escalate high priority issues to Line Management.
  • Complete regular tasks in line with Service Desk procedures.
  • Review daily priorities and take appropriate action to ensure results are achieved.
  • Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
  • Installing, testing, maintaining and repairing hardware and software.
  • Documenting processes and logging tickets for open work.
Ideal Profile
  • Configure and implement cyber essentials and GDPR security standards (mandatory)
  • Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
  • Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
  • Ability to pro-actively support and collaborate with service providers.
  • Follow industry best practices processes.
  • Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
  • Azure administration and implementations
  • Good understanding and knowledge of Windows 10, Windows 11 and Mac
  • Familiar with different client builds/imaging.
  • Strong customer support, written and verbal communication, and be a team player.
  • Ability to problem solve independently.
What's on Offer?
  • Excellent career development opportunities
  • Flexible working options
  • Great work environment

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