Tech Customer Success Manager (Remote Europe)
LearnWorlds
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Onboard, provide training and resources to help new clients learn and make the most of our product
- Proactively engage with customers post-implementation to understand evolving needs and challenges
- Handle and resolve customer requests and complaints, with the help of Customer Support and Sales
- Conduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance customer satisfaction
- Help customers succeed with their course-selling or training business goals
- Identify high-risk clients that are likely to churn and come up with ways to minimize it
- Identify opportunities for upselling or cross-selling to maximize revenue and customer value
- Collect client feedback and communicate it with the Product and Product Design teams to drive product improvements
- Focus on customer loyalty and build close long-term client relationships
- At least 2+ years of experience in Customer Success, Customer Training, Support, Sales or similar customer-facing roles
- BS or BA degree in Business, Marketing, Communications, Computer Science or other related fields
- Excellent English communication and interpersonal skills
- Tech-savviness and ability to learn new software
- Highly organised and able to multi-task with strong time management skills
- Self-driven and proactive nature
- Knowledge of customer success processes
- Passion for service, positive attitude, and a team player
- Calm and fast problem-solver
- Excellent presentation skills
- Experience in SaaS would make a huge difference
- Proficiency with CRM software and customer success tools.
- Basic understanding of digital marketing principles will also be a plus
- Private life and health insurance plan
- Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
- Your personal annual training budget
- An annual home office allowance to set up your personal space
- Company laptop
- 23 days of paid time off
- 3 early summer Fridays in July and August
- A free LearnWorlds School to build and sell your own courses
- Work in one of the globally top 5 e-learning courses platform
- An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
- An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
- Annual company retreats (