Systems Support Engineer
Aflac
- Georgia
- $45,000-105,000 per year
- Permanent
- Full-time
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Network hardware and software troubleshooting techniques.
- Lead Medium Projects (312 Mths)
- Internal controls and change management processes
- Skill in solving technically challenging problems involving distributed application and hardware issues
- Distributed Infrastructure
- Microsoft Platforms
- Microsoft Office 365 administration and Azure Active Directory
- AWS Systems Operations
- Distributed Processing
- SQL Server
- IP (Internet Protocol), Windows, Unix Networking
- Java
- Integration of Multiple Software Packages
- Problem Solving Skills
- Supporting Enterprise Backup Solutions
- Distributed security protocols and implementations
- Unix Platforms
- Disaster Recovery Experience
- Server Hardware & O/S Management
- Server Hardware Configuration
- Infrastructure Support
- Microsoft Active Directory
- Bachelor's Degree in Computer Science, Information Systems or related field
- Zero to two years of experience monitoring, analyzing and maintaining computer system operations
- Meets with user staff to understand business requirements; provides operational support
- Serves as the subject matter expert in performing maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements
- Provide quality customer service for customers of every level, from entry level to Senior Executive Leadership
- Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing
- Researches, evaluates, and recommends hardware and software technologies to support business initiatives
- Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance
- Participates in the development and communication of solutions for client service improvement including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals
- Ensures data integrity by evaluating and managing the appropriate software/hardware solutions
- Develops and plans software/hardware upgrades and system installations in accordance with established policies and procedure
- Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately and monitors and maintains ownership of issues to ensure problem resolution; works on projects/systems/issues of small-to-medium complexity; provides daily operations support and maintenance for network systems • Installs new software, hardware, upgrades, and peripheral devices; installs, configures, and maintains network components
- Performs other related duties as required