Analyst, Customer Service (Fixed-Term)
Raytheon Technologies
- Tanauan City, Batangas
- Contract
- Full-time
- Monitor and enter customer orders.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Serves customers by providing product and service information and resolving product and service concerns.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Provide required reports to both internal and externa customers.
- Maintained and ensured accuracy of internal reports and records (repair orders, quotations and invoices).
- Keep records of customer interactions, process customer accounts and file documents.
- Take the extra mile to engage customers.
- Follow communication procedures, guidelines and policies
- Handled and responded to customer inquiries in all forms (email, phone, in person, fax) daily.
- Served as point of communication for ground services personnel and assisted in completion of internal and external customer request.
- Coordinated shipments to the customers through verifying information
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
- Screen POs & contracts for discrepancy and inconsistency.
- Update JDE /ODM fields for smooth order processing.
- Inform other departments of order requirements and probably order risk
- Coordinate with internal & external customers Philippine MRO requirements.
- Contribute to team effort by accomplishing related results as needed
- Follow instructions & guidelines set my management.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets (KPI).
- Perform other duties as required by departmental procedures
- Bachelor’s degree in Business Administration, Business Management, or a related field
- 3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
- Excellent written and oral communication skills
- Knowledge of customer service practices and guidelines
- Good computer skills
- Displaying a morally right and professional behavior
- Having strong etiquettes when communicating with clients as well as the team
- Good time management and organizational skills
- Ability to handle stressful situations
- A team player and having the ability to work collaboratively
- Ability to offer excellent customer service
- Working hours is Night Shift