Facilities Assistant

Mitie

  • Bristol
  • £25,022 per year
  • Permanent
  • Full-time
  • 1 month ago
Salary £25,022.35 PAMonday- Friday 40 hours per weekMain duties
Act as main support to the facilities manager and FOH lead
Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance
Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
Provide “at desk” first fix IT and AV support
Be the face of the facilities team by providing tangible service that is visible and easily accessible
Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
Excel
Challenge
Inspire
at service delivery, we must be the best at everything
We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
Have fun and be passionate about what you do
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Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
Lead briefings in the absence of the facilities manager
Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
Carry out floor walks and service audits, and proactively logging work orders
Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
To escalate any feedback relating to the service provided by the service team
Creating, updating, and displaying signage as required
Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities
Support the provision of other services, such as mail distribution, IT hardware goods in/out
Administrative tasks and ad hoc reporting
Support onsite facilities inspections
Focus on out of line safety and security items
Host contractors on site
Respond to First Aid incidents
Lost property management
To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
Provide support to the wider service team as and when required
Complete any reasonable management request or task
Deputise in the absence of your Manager or similar supervisory position
Person Specification
1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
A genuine interest in facilities or workplace management and desire to develop within the industry
Able to work independently and coordinate multiple tasks at once
Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team
Have excellent analytical skills and a high level of resilience
Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
Immaculate grooming, personal presentation and sense of style
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
Must be highly proficient in Outlook, Word, Teams, and Chrome
Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
SIA certification desirable
IOSH certification desirable
Essential to be able to process large volume of queries across multiple platforms
Average 70wpm typing speed desirable
Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that
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makes us different.
Trustworthy -
We do what we say we will
How we behave…
We treat all colleagues with respect.
We challenge people when they don't do the right thing.
We welcome advice from anyone that might improve what we do.
We are open and honest.
We think safety and always follow rules for safe working
Helpful -
We go out of our way to make a difference
How we behave…
We work with each other to achieve the best for clients and for Mitie.
We share information to help colleagues succeed.
We build great relationships.
Our first response to requests will always be positive.
We look out for each other, never walking by unsafe actions or situations
Inspiring -
We help others to be the best they can be
How we behave…
We support and encourage each other to develop.
We lead by example.
We set clear expectations.
We listen to and learn from others.
We learn from mistakes and incidents to prevent recurrence
Passion Take our people, add their passion, and you get something really special.
Spirited -
We give it everything we've got
How we behave…
We do good things for each other, the environment, and the community.
We appreciate diversity and encourage it.
We demonstrate team spirit.
We are committed to doing things better and setting new standards in all that we do
We take pride in what we do and have fun doing it.
We celebrate success and say thank you
Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.
Pioneering -
We do things that excite and amaze
How we behave…
We bring new ideas to the way we do things.
We are willing to try new things.
We encourage and support innovation.
We consider things from other peoples' points of view.
We embrace new thinking and technologies.
We build health & safety into everything we do
Health and Safety responsibilities
Follow Group and company policies and procedures at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Mitie