Guest Relations Officer
Accor
- Dubai
- Permanent
- Full-time
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Take initiative to add a personalized experience.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Check and convey message to guests.
- Review arrival lists to welcome guests.
- Help prepare welcome folders with collateral (e.g room service menus).
- Provide information about amenities and promote services.
- Minimum 1-2 years' experience in a similar role in a 5 star hotel.
- Fluency in English both written and verbal communication skills.
- Additional language is advantage.
- Experience Opera software is a plus.
- Energy and enthusiasm with an eye for detail.