Position: CSR / TSR Industry: SaaS Employment Type: Part-Time/Full-Time Requirements:s: Minimum of 1-year experience in Customer Support handling a blended account (email, calls, and chat) Email management experience Proven ability to meet KPIs consistently Excellent communication skills, minimum C1 level Great at multi-tasking and working independently with minimal supervision Outstanding problem-solving skills and ability to recommend solutions as well as next steps Has worked with CRM and Helpdesk tools Back up internet connection Advantage but not required: Experience in working with SaaS companies Email management experience, specifically with Gmail Experience or interest in working in an A.I. company Interest and a good grasp of software and technology Knowledge and experience in using tools such as: Google Workspace (Gmail, GDrive, GDocs, GSuite, GSheets, etc.) Asana (Project Management Platform) Hiver (Gmail-based Helpdesk) Responsibilities: Respond to emails and chats within 1-2 minutes upon receipt Transfer customer inquiries as necessary to the appropriate department Handle customer inquiries as advised by VCG or the client, based on the S.O.P.s provided Identify customer concerns and provide appropriate responses and solutions Should be an expert in using the product and tools Ability to be flexible in terms of responsibilities as calls may be required in the future Handle other tasks as assigned by VCG or the client Must be available and responsive during shift hours and tag breaks accordingly in Jibble