Customer Service Representative
DHL
- Trenton, NJ
- $19.00 per hour
- Permanent
- Full-time
- Position: Customer Service Representative
- Shift: 2ndshift 3 PM –; 11:30 PM Monday - Friday
- Pay: $19 per hour plus $.75 differential
- We are looking for applicants with at least 6 months experience with order processing and providing customer support in a warehouse environment. Our customer service representatives act as a liaison to facilitate problem resolution. Applicants should have an analytical mindset and great time management skills.Customer Service Reps will be expectedto backfill Traffic Clerk role when needed.
- AFFORDABLE medical, dental, and vision coverages offered on your 30thday
- New and Improved PTO Policy
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred