Lead Customer Experience Specialist with French

Honeywell

Katowice, śląskie
Stała
Pełny etat

22 dni temu

Join a team recognized for leadership, innovation and diversityLead Customer Experience Professional with FrenchWe have an opportunity for a Lead Customer Experience Professional to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent French. Logistic background is a plus. This is a hybrid role, 3 + 2 days model.HoneywellOur Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.Helping organizations become more connected to make our world smarter, safer, and more sustainable.Key responsibilities:

Processes a wide variety of maintenance-related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, and re-registrations
Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time)
Responsible to analyze and takes the necessary steps to resolve disputes (credit issuance and reflow), initiates, gets approvals (if necessary), and completes billing activities related to T&M - time and materials repairs
Responsible to perform client request processing in SAP, Compass or FX, Customer support, back office, and administrative support in analyses, investigations, disputes, and bills
Performs troubleshooting reporting, processing, and troubleshooting according to business requirements

Key skills and qualifications:

Bachelor's degree
Some years of experience in the field
Fluent French is a must (English at least B1/B2 to be able function in international environment)
Good knowledge od Microsoft Office
Some years of experience with SAP

Our offer:

A culture that fosters inclusion, diversity and innovation
Career growth opportunities
International work environment
Packet of benefits (monthly bonus, Multisport Card, Medical Insurance)
Flexible working hours

Equal opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and make an impact!#TheFutureIsWhatWeMakeIt!Additional Information

Category: Customer Experience
Location: Zelazna 4, Katowice, SLASKI POL
Nonexempt

Global (ALL)

Honeywell

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