Are you a Czech-speaking professional excited to immerse yourself in the travel industry? Embrace the opportunity to join us as an Czech-Speaking Customer Advisor in the captivating city of Athens! This role welcomes candidates with varying levels of experience to explore the world of travel assistance. Our comprehensive relocation package ensures a smooth transition to Athens, covering accommodation and flight expenses. Alongside a competitive salary, enjoy a host of perks, including health and life insurance. Seize this chance to contribute to exceptional customer experiences while immersing yourself in the rich cultural tapestry of Athens. About Us: As pioneers in the travel industry, we stand at the forefront of delivering exceptional customer experiences. Our commitment goes beyond providing travel services; we aim to create memorable adventures for our customers. Collaborating with a diverse team in Athens, we foster a culture of innovation and continuous improvement. At the core of our mission is a dedicated team that values individual contributions and embraces the challenges of evolving customer needs. With a firm belief in the power of linguistic diversity, we celebrate the various languages and cultures that enrich our customer service efforts. Our commitment to professional growth extends beyond daily responsibilities, offering training opportunities and skill development programs to empower our team members. Position Overview: As an Czech-Speaking Customer Advisor, you'll play a crucial role in ensuring our customers have a seamless and enjoyable travel experience. Key Responsibilities: Customer Assistance: Provide on-site support to Czech-speaking customers, addressing inquiries, booking requests, and travel-related concerns. Communication: Utilize your fluent Czech language skills for effective, in-person communication, ensuring clarity and understanding. Issue Resolution: Resolve customer concerns promptly, aiming to exceed expectations and enhance their overall experience. Product Knowledge: Acquire a robust understanding of our travel products and services, offering accurate information and recommendations. Team Collaboration: Collaborate with colleagues and other teams to ensure seamless customer service and contribute to continuous improvement initiatives. Qualifications: Fluency in Czech (both written and spoken): Showcase your proficiency in Czech, ensuring effective communication with customers. Adaptability to On-Site Work: Demonstrate your ability to excel in an on-site work setting, emphasizing your commitment to providing outstanding service in person. Customer Service Experience (Beneficial but Not Mandatory): While previous customer service experience is advantageous, it is not mandatory and won't hinder your success in this role. Relocation Package: Accommodation Support: Receive assistance in finding suitable housing options in Athens, ensuring a smooth transition to your new city. Flight Coverage: Enjoy peace of mind with our flight reimbursement program, covering your travel expenses to Athens. Perks: Competitive Compensation: Receive a competitive salary commensurate with your role and expertise in customer service. Health and Life Insurance: Prioritize your well-being with comprehensive health and life insurance coverage, including medical and dental benefits. Professional Development: Access opportunities for ongoing training and skill development, enhancing your expertise in customer service and the travel industry. Flexible Work Environment: Enjoy a hybrid work model with the flexibility to work remotely for a portion of the week, promoting work-life balance. Team Events and Activities: Engage with colleagues through team-building activities, social events, and cultural outings, fostering a sense of camaraderie and collaboration. Ready to embark on a rewarding career journey in Athens? Submit your application, including your CV!
