Call Centre Lead
Bass Pro Shops
- Winnipeg, MB
- Permanent
- Full-time
- Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
- Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas in accordance with company and departmental procedures
- Investigate and process incomplete orders
- Consistently demonstrate enthusiasm, patience, and understanding
- Maintain accurate records to help with planning, reviews, or other areas of Cabela’s as required
- Assist with other departmental-level responsibilities as assigned
- Ability to speak French is an asset
- Strong customer focus
- Strong interpersonal and communication skills
- Must possess excellent organizational and analytical skills
- Ability to multi-task
- Strong coaching and development skills with experience in providing team training
- Ability to exercise sound, independent judgment
- Has successfully demonstrated the ability to motivate others
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund