Moen Bi-Lingual (English/Spanish) Customer Service Representative
- Türkiye
- Kontrat
- Tam zamanlı
- Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
- Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories.
- Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
- Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
- Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
- Maintains professional composure during interactions
- Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
- Records consumer demographics, product information, and troubleshooting efforts as required
- Performs other duties and/or special assignments as needed
- High School diploma or equivalent required
- 2 years' experience in a customer service environment required; call enter experience preferred
- Excellent professional communication skills required.
- Must read, write, and speak both English and Spanish proficiently
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
- Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
- Must be available for training July 29, 2024* through August 23, 2024*,
- Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
- Incumbent must meet internet speed requirements, pass background check and drug screen, have a safe and secure workspace, and follow department Remote Work Policy
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