Senior Manager-Recruitment
IBM
- Bangalore, Karnataka
- Permanent
- Full-time
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesThe Delivery (Recruitment) Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has on-going interaction and communication with key customer stakeholders. The Delivery Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and customer satisfaction.Responsibilities:
- Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
- Accountability for designing and/or delivering to customer SLA’s, monthly and quarterly business metrics.
- Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets.
- Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented.
- Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added.
- Accountable for the management of designated Program Staff and Program Leadership
- Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
- Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders.
- Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites.
- Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
- Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate.
- Develop and maintain relationships with any or all: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Centre Management
- Minimum 10 years’ experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment.
- Minimum 7 years’ experience managing recruitment teams in a matrix management environment.
- Expertise in Microsoft Office applications (Word, Excel, PowerPoint)
- Proven ability in in Change management
- Proven verbal and written communication.
- Experience in US Recruiting would be an added advantage.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge by attending educational workshops, reviewing publications.