Checks incoming pieces for completeness and correctness, scans them, enriches tasks and prepares messages for national as well as international payment and/or transaction traffic. Authorizes tasks/entries and processes them into systems Review and repair non Straight thru payment instructions Process incoming domestic and cross border transfers Spots deviations, identifies possible risks and follows escalation procedure Answers questions and when required, provides information to colleagues, external parties and/or clients where understanding and interpretation of various information (sources) is necessary. Identifies room for improvement and suggests solutions/adjustments in their own activities Possesses understanding of a number of and/or more complex processes and relevant systems in own field of work. Receives complaints, registers them, solves the complaints within his mandate and escalates them when outside his mandate Liaise with account manager for any formatting errors on the instructions initiated by the client