Client Support Advisor
Harper Recruitment Group
- Nottingham
- £11.86 per hour
- Temporary
- Full-time
£11.86 per hour
Nottingham / Hybrid working
Monday - Friday 9am-5pm
Start date: ASAPTemporary contract until 28th JuneHarper Recruitment Group are working in partnership with a leading financial services organisation based in Nottingham City Centre. We are looking for 3 Client Support Advisors to build relationships and deliver high quality client service.What will the role involve?
- Handling calls and emails with Clients to assist them in improving their data quality
- Providing an excellent experience for all Clients whilst working to timescales and productivity benchmarks
- Recording all contact notes accurately into the CRM system
- Producing correspondence and confirmation via email
- Adhering to company processes and guidelines at all times
- Using Microsoft Excel
- Following GDPR at all times
- Other administrative / client support duties as required
- Excellent attention to detail
- Proven customer service/admin experience
- Ability to multi-task and adapt
- Strong communication skills both written and verbal
- Microsoft Excel basics and formulas eg v-lookups
- Hybrid working - Mondays & Wednesday in the office, rest from home (option to work fully office based if preferred)
- Free lunch provided on Mondays & Wednesdays
- Modern and friendly office environment
- No hot desking, you will have your own desk in the office