Analyst – Finance

• As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues.
• Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across client and/or other client enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

• Support the timely and accurate completion of business processes and procedures according to SLA requirements
• Contribute to business objectives for operational excellence — identify, suggest and actively participate in improving standards, policies, procedures, and solutions
• Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within client’s risk appetite that enhance the customer experience and support business objectives
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Contribute to the development/delivery of presentations/ communications to management or broader audiences
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provide training, coaching and/or guidance to others on the team
• Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Sound level knowledge with some form of related training and/or related experience or skills
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
• Identifies key operational/ reporting/process issues for own area
• Provides thorough analysis and/or specialized reporting or operational/process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
• May lead small scale initiatives or work stream packages for assigned area
• Completes work within specifically defined parameters with guidance/ direction from management as necessary
• May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

• Analytical work in terms of investigating trade and economic details and analyze.
• Ensure they are checking protocols and investigate discrepancies.
• Middle office/back office work

• 2 years relevant experience in finance and/or banking with operations
• Technical skills – Microsoft office, specifically Excel and using spreadsheets
• Computer savvy and quick learner
• 2 years of experience in a related role/field
• Capital market experience/knowledge
• Effective communication within a team environment and in escalating and advising matters outside the team

• Experience with derivates within financial environment – specifically interest rate and credit derivates experience
• Trading products operations experience is a big plus
• Advanced excel – Macros, pivot tables, VBA
• Trading database systems – Calypso, Murex
• Knowledge of securities operations or big bank securities operations experience

ProViso Consulting