
New/Used Car Sales Consultant
- Baltimore, MD
- Permanent
- Full-time
- Conducts business in a professional and ethical manner
- Follows DARCARS approach to selling (including but not limited to):
- Greets customers with a welcoming attitude and listens to their needs
- Describes operations and features of vehicles matching customer’s needs via in-person or virtually
- Follows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
- Suggests optional equipment, features, warranties, for customer to purchase
- Correctly computes and quotes sales price
- Works with finance team to obtain financing, as needed
- Completes all necessary paperwork
- Arranges for delivery and registration of the vehicle
- Addresses all customer concerns and ensures customer is satisfied
- Maintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
- Must be able to make an effective demonstration ride on a planned route
- Develop and maintain future prospect and customer follow-up system
- Participates in all required brand and DARCARS training
- Utilizes and familiar with online digital retailing selling tools
- May be required to use video tools to assist customers virtually with car buying process
- In conjunction with the General Manager, develops personal income goals consistent with DARCARS standards and develops a strategy to consistently meet those goals
- Complies with DARCARS policies and procedures
- Other duties as assigned
- Strong communication skills with both customers and DARCARS employees
- Ability to speak multiple languages (Spanish and Chinese) is a plus!
- Demonstrated commitment to customer service
- Comfortable using video tools, Facetime, etc., to assist customers
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Previous sales experience preferred but not required
- Requires the ability to stand, walk, bend, twist, and stand to perform normal job functions
- Be able to work in a fast-paced environment
- Be a team player
- Must be able to work a flexible schedule, evenings and weekends
- Must have a valid driver’s license and acceptable safe driving record
- High school diploma or equivalent (GED)
- Must be at least eighteen years of age
- Must be able to pass pre-employment screen (background)
- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- 401(k)
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
- Internal career advancement opportunities