Sr Manager, Enterprise Solutions Engineering

• Innovate with Us: Advocate for proven, cutting-edge technology that drives real results.
• Collaborative Culture: Thrive in a dynamic, entrepreneurial environment where your expertise is valued.
• Focus on Impact: Support technical sales without the hassle of quotas or cold calling.
• Grow and Lead: Access the tools and training you need to become an industry leader.
• Stay Ahead: Engage with the latest software innovations through webinars, tradeshows, and more.

• Be the Technical Expert: Serve as a trusted advisor to enterprise sales reps, showcasing the value of SmartBear solutions and guiding prospects on integrating with our product suite.
• Collaborate with Sales and Success Teams: Support discovery calls, demos, and proof of concept (POC) execution to highlight the impact of Insight Hub.
• Lead with Solutions: Address technical challenges by crafting tailored solutions based on the SmartBear advantage and help resolve SmartBear-specific integration issues and customer inquiries.
• Show Value with Demos: Develop and deliver engaging product demonstrations, webinars, and videos that showcase SmartBear's real-world impact, especially in software stability and error monitoring.
• Strategize for Success: Partner with sales reps to navigate POCs and develop winning account strategies focused on SmartBear solutions.
• Engage Senior Leaders: Build relationships with executive-level sponsors by bridging technology solutions with business outcomes.
• Collaborate and Innovate: Work with Marketing, Product Management, and Customer Adoption teams to drive product success and customer satisfaction.
• Own Outcomes: Manage technical aspects of the sales process, including RFPs, POC checklists, and customized demo environments.
• Travel Occasionally: Represent our solutions at industry events and trade shows, up to 10% of the time.

• Technical degree or related field.
• 3-5 years of experience leading Solution Engineering teams.
• Experience with positioning software solutions in large enterprise accounts.
• The ability to support ongoing team member growth and development including recruiting, hiring, training, and mentoring.
• An understanding of the needs of the Enterprise sales organization and develop plans to ensure ongoing support for those needs.
• Experience with driving strategic initiatives and programs as needed to support the growth of the business.
• Experience partnering with sales leaders to prioritize Solution Consulting efforts
• Experience defining key value propositions and communicating them to customers.
• Experience partnering with product teams to identify product and technology gaps within the products and present a remediation point of view to product and leadership teams.
• Work with the team to discuss, plan and implement process improvements
• Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback
• Experience working directly with marketplace-based and cloud-based tools and services.
• Proven ability to work directly with customers or internal clients to resolve technical problems and advise on technology solutions/strategies.
• Familiarity with software development, quality automation, API software, performance monitoring, or other software quality-related fields is advantageous.
• Ability to travel (approximately 10% of the time).
• You embody our core values: Smart, Open, Driven, Accountable, Curious.

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

SmartBear Software