Senior Technical Consultant – Impact
ServiceNow
- Sydney, NSW
- Permanent
- Full-time
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
- Prepare all client-facing and internal deliverables that are technology-related
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
- Demonstrate the product, both standard and tailored to customer needs
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
- Develop and maintain strong working relationships with other teams
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Mentor resources and peer review development work
- ServiceNow skills & previous experience in different ServiceNow modules are required for this role
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
- Experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products or
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
- Experience working with Agile methodologies
- Excellent communication and presentation skills
- Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
- Prepared to study for, obtain and maintain ServiceNow certifications