Senior Post-Sales Client Experience Coordinator
Sotheby's Hong Kong Ltd
- 香港
- 長期
- 全職
- Supporting the Post Sale Manager to ‘close the sale’ by facilitating and processing post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
- Issuing timely and accurate client communications on behalf of the Postsale Client Experience Manager
- Working on shipping quotes and shipments, and arrange collections from warehouse
- Working with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
- Ensuring financial transactions comply with corporate governance
- Partnering with other business areas, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
- Facilitating temporary releases of purchases for 3rd party services
- Responding to general client inquiries e.g., general correspondence, phone enquiries, letters etc.
- Participating in project work as requested
- Assist PSM to manage the timely release of property to support inventory control
- Degree in business administration or equivalent field preferred
- 3 to 5 years’ experience in business administration and/or client service
- Exceptional client service skills including strong verbal and written communication skills
- Competencies in legal, finance and/or project management
- Operationally minded with an appetite for technology
- Ability to multi-task, prioritize and manage challenging deadlines
- Creative problem solver with ability to act quickly and effectively under pressure
- Highly organized and detail oriented
- Self-motivated, enthusiastic, and able to work both independently and as part of a team
- Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable
- Fluency in English, Cantonese, and Mandarin essential. Must be able to read and write Traditional Chinese
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