Customer Service Representative for Travel/ Corporate Travel Management
Enshored
Cebu City, Cebu
Permanent
Full-time
26 days ago
Job DescriptionSuggest and modify suitable travel options that best suit the client's needs.Direct communication with the client thru email, chat, and/or phone call.Support our B2B customers in their Business TravelsLiaise with suppliers and partners to resolve booking issuesKeep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requestsResolve problems by applying established program policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enoughAddressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!Stay up-to-date with new features and product launches in this program - there are lots so be prepared for some serious innovation!Background
GDS skilled
At least 2 years experience in any Customer service position covering multi-channels operations in a contact center environmentPreferably, not a must, Customer service background in: Hospitality - hotels, travel agencies, airlines, offices. Any other customer service in a contact center environment is acceptable.Excellent communication skills in Business English, spoken and writtenProven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing rolePreferably, not a must, College/University Bachelor's DegreeComputer literacy, knowledge of word processing, typing, cloud-based applicationsSkills and Personality TraitsProven ability to provide excellent customer experienceCapable of seeing the big picture and interconnections between processes and the impact of actionsMindful and independent worker with a high-level of self-awarenessAdept to apply critical thinking especially when situations fall in to grey areasHighly empathetic and capable of understanding our customers needs and wantsIndependent and reliable - can be counted on to take ownershipProcess-oriented and detail orientedSmart, organized, and knows how to prioritizeComfortable and resilient when it comes to change, takes the initiative to keep themselves updatedOpen and eager to give and receive feedbackStrives for continuous improvement and ambitious about growth
