Customer Advisor for Fashion Brand (French Speaker)
Blu Selection
- Lisboa
- 14.280-15.980 € por ano
- Permanente
- Horário completo
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have the experience of a lifetime!TasksYour responsibilities and impact as Customer Care Advisor will be:
- Manage effectively all incoming queries in a customer service environment
- Respond to incoming calls and emails from enterprise clients
- Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
- Maintain client relationships through product support over the phone
- Provide high-quality service
- Record all required data elements in CRM to provide a good follow-up and qualitative support
- EU Citizenship or valid work permit/ residency card mandatory
- You have the following language skills: native level of French + fluency in English
- You preferably have a previous experience of min. 6 months in Customer Service or Technical Support in a Call Centre is preferred
- Good technical skills and knowledge is preferable
- You have an interest in and willingness to learn
- You have very good communication skills – both written and oral
- You have the ability to operate in high pressure situations
- You are a team player, enthusiastic and self-starter
- You have analytic and problem-solving skills
- You are Customer and Quality oriented
- Long-term opportunity
- Working hours: Monday to Friday, rotating shifts 8:30am to 7 pm
- A package in line with the market: 830€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month performance bonus for sales + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
- Opportunity to be part of a challenging and fast paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment
- Fully paid training, professional development and career evolution
- Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
- In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.