Teleperformance Clark | Desktop Support I - Windows OS
Majorel
- Angeles City, Pampanga
- Permanent
- Full-time
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Virtual desktop troubleshooting for remote staff.
- Perform laptop, desktop, printer and hardware setup and configurations
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
- Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Works with procurement staff to purchase hardware and software.
- Assesses functional needs to determine specifications for purchases.
- Orders computer supplies.
- Assists in maintaining LAN/WAN and telecom systems.
- Undergraduate degree in a relevant field or CompTIA A+ Certification
- Preferred – Microsoft Certified Desktop Technician certification • Desired - ITIL Foundations v3 certification
- 2-3 years’ experience in desktop support
- Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment
- Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
- Solid working knowledge of current IT technologies across a wide variety of areas.
- Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred)
- Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking
- Desired – Knowledge of Citrix
- With strong knowledge in MAC OS troubleshooting in a BPO setting.