Technical Customer Support
Universal Business Team
- Royal Leamington Spa, Warwickshire
- £27,000-30,000 per year
- Permanent
- Full-time
- Identify Potential Lead and then convert it by passing to the relevant teams.
- Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
- Make outbound phone calls to customers where needed - for customer support and / or data checking.
- Smartphone hardware and software support including warranty support with manufacture
- Frontline customer support & general advice (incoming calls and emails).
- Accurately interpret company policies and procedures to provide innovative solutions to resolve customer enquiries.
- Develop deep understanding of the customer experience expectations through active participation in call calibration, coaching, feedback and call listening.
- Previous Mobile Support Training & Experience
- To have a positive and proactive approach to solving problems
- An ability to relay technical information back to the end user in an understandable format
- Manage and work on support issues on your own as well as being part of the team
- Have a high attention to detail, good organisational and time management skills
- To build strong and lasting client relationships to become a trusted advisor and sales leads for the sales team
- Salary: £27,000-£30,000 (DOE)
- Car/Car allowance - upon completion of probation
- 22 days holiday + 8 days bank holiday
- Pension - 5% company contribution
- Free parking
- Free lunch every day