High Touch Operations Manager

• hybrid working model
• office located in Krakow
• temporary employment contract
• Randstad Plus bonus package: sports card and medical care at an attractive price
• Luxmed medical care package
• work in an international team

• delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services)
• co-ordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution
• co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer's operational efficiency
• leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view
• provide status reports to stakeholders
• follow up on open action items and cases to ensure commitments are met
• builds a relationship with customer's operational team(s)
• identify need for and assist with delivery of customer training

• experience as an operations manager or similar
• knowledge of clients' business requirements and adaptation to services
• ability to identify, plan and manage resource requirements
• knowledge of the implementation of Expert Care services
• ability to use operational assessment to recommend practices to improve client operations
• good command of German and English

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