Produce Lead

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs).
• Operate equipment (e.g., knives, pallet jack, forklift, flatbed, box cutter and pricing gun) according to company guidelines.
• Walk the sales floor to ensure customers are receiving an outstanding shopping experience.
• Ensure the backrooms are in order according to SOP’s.
• Provide the final nightly check out to the manager on duty.
• Ensure all receiving procedures are adhered to appropriately and that all price changes and in-store transfers occur in a timely fashion when the department manager is absent.
• Ensure all products are culled daily and that unsellable product on the sales floor is removed and disposed of.
• Ensure proper cold chain procedures are adhered to at all times, including delivery to the store, storage, stocking, and holding on the sales floor.
• Follow all merchandising guidelines, including display models, signage and product packaging.
• Perform stocking duties, ensure correct placement of stock and refill displays.
• Perform cutting, wrapping and preparation of greens and fruit baskets.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.
• Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000 lbs.; occasionally crawl, climb ladders and walk on uneven ground.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

• High school diploma/GED, 1+ years’ retail experience or equivalent combination of education and experience
• Effective leadership, interpersonal, communication and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Good math skills; ability to compute rate, ratio and percent
• Sound judgement/decision making skills
• Ability to read/interpret documents

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