Team Leader / Supervisor (Customer Retention)
Ascendant Recruitment
- Milton Keynes
- £32,000 per year
- Contract
- Full-time
- Leading and motivating a small team of temporary workers, fostering a culture of excellence and continuous improvement.
- Providing coaching and support to team members, ensuring high levels of motivation and staff retainment.
- Managing debt chasing and retention strategies to meet and exceed targets.
- Overseeing the delivery of projects within your area of specialisation, taking a lead role in their success.
- Ensuring SLA's are met, driving operational excellence.
- Proven experience as an effective team leader/manager with exceptional coaching skills.
- People management experience, ideally within a customer service/call centre environment.
- Proficient in reporting progress against retention and conversion targets.
- Ability to use and interpret operational data to deliver valuable insights.
- Familiarity with CRM/Enquiry management systems.
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