AV Technician
Kinly
- London
- Permanent
- Full-time
- To deliver a punctual service at scheduled times and in accordance with agreed SLA’s, service bookings and client briefs.
- To operate audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally.
- To maintain and enhance the audio-visual estate to standards determined by the MOS Management Team through optimisation, enhancement, repairs and routine procedures.
- To act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals supported by the MOS team.
- To log support calls and document their outcome to facilitate the resolution of common queries.
- To redirect or escalate support requests as appropriate to a member of the MOS team and third parties.
- To pro-actively provide information to the client and MOS team on the progress of outstanding support calls.
- To proactively assist in the compilation and maintenance of an accurate inventory of hardware and software.
- To proactively assist in the compilation of the MOS team’s technical documentation, guidelines and procedures and ensure they are disseminated to clients.
- To liaise with colleagues in all Kinly teams to ensure continuity of service for the client.
- To assist the MOS Management Team and client with global projects and events.
- To work with the MOS Management Team on bespoke projects that contribute to the Continual Service Improvement plan.
- Security and Compliance: All Kinly staff must familiarise themselves and comply with all information security and compliance rules, regulations, and policies.
- To always provide a professional, courteous, and rapid response to all clients.
- To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
- To provide on-site support when requested and required by the Kinly MOS Management Team.
- To contribute to a culture of collaboration and innovation and actively engage with learning and development opportunities available.
- Experience using Microsoft Teams and and general knowledge of the Teams platform
- Experience with Zoom meetings and webinars, and general knowledge of the Zoom platform
- Experience working with AVoIP audiovisual systems including Crestron NVX hardware
- Experience working with a Windows operating system (10 or 11) and the O365 suite
- Working experience and knowledge of macOS and Apple devices
- An understanding of networking and troubleshooting
- An understanding of Cloud storage solutions such as OneDrive and SharePoint
- Experience of using a helpdesk ticketing solution (ServiceNow, Remedy, Zendesk, Helix)
- Able to communicate efficiently and courteously, focusing on customer service
- An appetite to learn and develop, with an outstanding work ethic