Customer Service Assistant
Brook Street
- Manchester
- £12.00 per hour
- Contract
- Part-time
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as full appropriate systems training will be provided before you start
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
- The ability to understand and apply corporate policies and procedures consistently
- Working in a customer-facing environment
- Working in a high-volume processing environment.
- Capture and process information as part of a process using various systems (full training provided)
- Act as a first point of contact for the public
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
- Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.