Compensation Specialist (Advisor Services) - Remote Across Canada
Financial Horizons
- Waterloo, ON
- Permanent
- Full-time
- This role is supported by a remote work arrangement within Canada
- This is not a contact/call centre role
- Provide exceptional advisor support to our network of independent advisors
- Focus on developing and maintaining positive advisor relationships
- Understand and respond to advisor inquiries in a professional and accurate manner
- Identify, research and find resolutions to commission issues in a timely manner, including reaching out to internal departments and life insurance companies for investigation, escalation and resolution
- Understand all aspects of advisor compensation at life insurance companies and a MGA and apply this knowledge to the job tasks as an Advisor Support analyst
- Provide compensation information and reports as required
- Provide training to internal and external partners on compensation reporting systems
- Provide analysis for service improvement
- Ability to meet the technological and confidentiality requirements of the role while working from home
- Perform any other duties as assigned
- University degree or College diploma in a relevant field
- Fluency in French an asset
- Interpersonal skills
- Written and verbal communication skills, including the ability to communicate complex concepts in a clear and understandable manner
- Attention to detail
- Mathematical and reconciliation skills
- Proven analytical and problem solving abilities
- Team player with a positive attitude
- Self-starter and self-motivated
- Ability to multi-task
- Pro-active, flexible, and have a sense of urgency
- Organizational, prioritization and time management skills
- Willingness to learn
- Experience in a financial services back office
- Experience in a client focused environment
- Excel - Intermediate Plus
- Experience with investment business an asset
- 3 weeks of paid vacation
- Excellent Group Benefits plan
- Group Retirement Plan with employer matching
- Flexible and supportive Personal Days for employee or family illness, emergency etc…
- Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
- Wellness Credit program
- Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development