Human Resources (HR) Shared Services Administrator
Sedgwick
- Cardiff
- Permanent
- Full-time
Top 100 Most Loved Workplace®
Forbes Best-in-State EmployerHuman Resources (HR) Shared Services AdministratorWe currently have an opportunity for a motivated and empathetic individual who is a proactive administrator. You will provide a positive experience to colleagues through a number of touchpoints in the colleague lifecycle.Working collaboratively with the wider Shared Services team, you will support the new colleague on-boarding process including offer and contract preparation, HRIS set up and maintenance, initiating pre-employment screening process and dealing with general queries via tier 0 and tier 1 via a ServiceNow platform.You will provide support in dealing with colleague contractual amendments and dealing with the leaver process. You will get involved in dealing with internal customer queries from both colleagues and leaders ensuring you give best practice advice and guidance.This is a key role where your responsibilities will be varied and will encompass aspects of Employee Relations, Pay and Reward, Induction and Recruitment and Learning and Development.You will be responsible for:Acting as an initial contact on basic operational CR issues at employee and manager levels through the full colleague resources lifecycleOverseeing the tier 0 and tier 1 queries received via Shared Services and triaging them to the appropriate COEUnderstanding HR tools and policies, partnering with business areas to ensure best practice, whilst maintaining a pragmatic approachSupport the wider team with projectsBeing an ambassador for the Colleague Resources team.You will have/will be:Demonstrable skills in Microsoft Word and Excel including pivot tables, Vlookups and formulasPrevious experience as an CR Administrator / Advisor in a fast-paced environment and experience in using the Workday HRIS platform desirable but not essentialExperience in understanding employee relations matters desirable but not essentialAbility to build strong relationships with teams and stakeholdersAbility to apply best practice and a commercial outlook to people issuesBeing a fun, team player who works collaboratively for the success of the wider teamDealing with confidential information with tact and diplomacyThe confidence to be comfortable communicating with colleagues at all levels, flexing your style as necessaryThe ability to manage your own emotions in the face of pressure, setbacks or dealing with provocative situationsExcellent organisational skills, always meeting deadlinesA high level of numeracy with good business acumenA strong attention to detail and following processComfortable dealing with ambiguity, fluid situations and changing deadlinesWhat will you get for this role?Competitive salary depending on skills, experience and qualificationsHealthcare schemeA Self Invested Personal Pension SchemeHoliday allowance of 25 days plus bank holidaysDiscounts on various products and servicesEmployee assistance programme for employee wellbeingLife assuranceGroup Income ProtectionVoluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP appsWorking at SedgwickOur company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.#LI-HybridSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.