Operations Supervisor
Tower Group
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
1 to 5 staff
Department
Operations
Purpose summary
To ensure effective coordination of operational processes in order to deliver service as contractually agreed with customers.
Job description
Process Management - Storage
Ensures operational throughput as per SLA agreement specific to box storage.
Evaluates operational workflows and procedures to improve job processes on an ongoing basis.
Ensures fast and effective retrieval of documents for delivery to clients as required.
Ensures accurate and timeous location of files and boxes.
Ensures optimisation of resources with respect to current workloads.
Process Management - Distribution
Ensures maintenance and optimal usage of fleet vehicles, and recommends additions or replacement of vehicles.
Monitors and ensures that all vehicles conform to corporate identity guidelines.
Manages and ensures fast and effective collection and delivery of clients' documents and records.
Ensures strict adherence to the corporate dress code.
Process Management - Vault
Ensures fast and effective rotational collection and delivery of required business back-ups to clients.
Ensures the accurate capturing of client information received onto the system.
Ensures the accurate retrieval of computer media for delivery to clients on a daily basis.Ensures safe and timeous delivery of computer media to clients according to schedule.
Ensures optimisation of routing to maximise vehicle capacity utilisation.
Ensures that all ad hoc client requests are fulfilled in the most effective manner.
Manages and ensures effective and efficient maintenance of Vault operational processes.
Reports operational statistics and client related exceptions to the General Manager on a daily, weekly and monthly basis.
Ensures that all client complaints and issues are resolved.
Process Management - General
Reports on operational productivity to the General Manager on a daily, weekly and monthly basis.
Ensures that areas under supervision comply with the OSH Act and housekeeping guidelines.
People Management
Ensures that staff is trained, skilled and that their expertise is optimally applied.
Ensures that the working environment contributes to improve staff morale and increase productivity.
Cost Management
Provides input into the compilation of the regional budget.
Optimises resources to control and reduce costs.Inspects facility and equipment to determine need and extent of service, equipment required
and type and number of operational staff required.
Responsible for managing stock and stock controls
Control and Maintains facilities i.e. equipment, grounds, safety and security checks and procedures and policies.
Responsible for the planning of the day to day operations.
Coordinating with other departments, such as Finance and HR, to ensure effective communication and alignment of goals.
Support operational objectives, KPI's and challenges.
Ensure compliance and service fulfilment by the contractors on-site.
Competencies
- Remains positive and optimistic when setbacks occurs
- Sets high goals or standards of performance for self, subordinates and others.
- Applies original thinking in approach to job responsibilities and to improve processes. methods, systems, or
- Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner
that engages the listener, helps them understand and retain the message. Keeps others informed as appropriate.
- Demonstrates good written, oral, and listening skills.Academic QualificationDegree / NQF level 7Study DirectionManagement SciencesStudy FieldSupply Chain Management / Logistics / Warehouse ManagementAttention to detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources
efficiently.Discipline: The ability to adjust to existing rules, procedures and policy. Finding reinforcement from the right authority when in doubt.Drive and resilience: Remains positive and optimistic when setbacks occur. Always finds a way forward.Reliability: Demonstrates a high level of dependability in all aspects of the job.Result-oriented: The ability to take direct action in order to attain or exceed objectives.Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments.Managing and measuring work: Sets clear objectives and measures. Monitors process, progress, and results. Clearly assigns responsibility for tasks and decisions.Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills.Customer focus: Is dedicated to meeting the expectation and requirements of internal and external customers. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.