Senior Executive
EXL Service
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Conducts meetings to understand business requirements for the proposed solution.
- Communicating with internal and external stakeholders as required to understand current procedures and identify potential areas for change.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Documents the detailed requirements specifications for the technical team to develop the application.
- Collaborates with the stakeholders to analyze, evaluate and implement changes in the system for better results.
- Should Develop comprehensive documentation that meets organizational standards & the needs of the target audience such as process documents, procedure documents, training materials and user guides.
- Maintain document versions and update documents as required.
- Work independently and generate accurate content with optimal guidance.
- Proofread and edit the documentation to ensure consistency in language and style
- Familiarity with the SDLC, Agile and SCRUM process
- Ability to build working relationships with coworkers across the globe.
- Excellent research skills to perform comparative analysis with competitive products in the market
- Ability to write persuasively and articulately
- Ability to deliver high quality documentation while paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Ability to break down a vague business problem into structured analysis approach documentation & presentation.
- Ability to concisely present multi-layer insights gathered from cross-functional teams.
- Review with the Overall Product Manager & AVP for improvements in the product development lifecycle.
- Communicate with onshore stakeholder & Executive Team Members.
- Help the Product Management Group set the product roadmap & help in identifying future sellable product features.
- Client Interactions to better understands expectations & streamline solutions
- Excellent written skills in English – sentence construction, grammar, spelling, punctuation, etc.
- Strong working knowledge of Microsoft Office
- MS Word, MS Visio, MS PowerPoint, SnagIT
- NA
- Basic knowledge of TechComm Suite
- Basic SQL knowledge
- Strong interpersonal and communication skills
- Critical Thinking and problem-solving skills
- Excellent time management skills
- Independent, self-motivated and organized
- Background in Engineering or Computer Science is a must with good grades.
- Certification in Technical Writing Courses / US Healthcare is a plus