Part-Time Universal Banker - Bridgewater, MA ($21-$26)
HarborOne Bank
- Bridgewater, MA
- Permanent
- Part-time
- Creates an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.
- Continually exceeds customer service standards and expectations of the branch model including usage of technology, customer on-boarding, and building loyal relationships.
- Educate and engage customers on additional financial solutions.
- Promote and drive high customer service standards to achieve high levels of customer satisfaction.
- Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction.
- Open new accounts and perform transactions as needed.
- Acquire low cost core relationships in consumer and business categories.
- Educates and engages customers in conversations to provide financial solutions and guidance.
- Achieve success in all goal categories as assigned. Consistently meet individual performance goals and contribute to team objectives.
- Actively participate in all bank-wide sales campaigns and programs.
- Fully adopt and master new tools for customer relationship management and on-boarding.
- In the absence of the Branch Manager, may be required to take on additional responsibility to actively run the business.
- Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals.
- Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships.
- Have in-depth understanding of all products, policies, regulations, and procedures.
- Minimum of two years relevant retail banking or retail experience.
- High school diploma or general education degree (GED).
- Strong attention to detail and the ability to multi-task and balance multiple priorities.
- Excellent communication skills both in-person and over the phone.
- Ability to tailor features and benefits of solutions to customers with varying financial needs.
- Possesses outgoing team ordinated personality with outstanding verbal, written and interpersonal communication skills.
- Self-motivated and exudes confidence with customers while presenting solutions.
- Strong ability to educate and connect customers to alternative channels by leveraging technology, and the ability to adapt quickly to change.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Bachelor’s degree from a four-year college or university preferred or commensurate experience.
- Prior experience working in a fast paced sales, retail, hospitality, or banking environment is beneficial.