Customer Service Representative - Pollock Orora Corp
Orora
- Grand Prairie, TX
- Permanent
- Full-time
efficient manner.We value Teamwork, Passion, Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our
communities. Every day, we deliver solutions that exceed our customers’ expectations while solving
complex problems as a team.We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each
other. Leadership is not tied to a job title, i.e. you do not need to be accountable for a team to be considered a leader. At Orora, leadership is encouraged at every level, with every coworker, and within
the team.Primary Duties and Responsibilities
- Team up with and work closely with assigned sales representatives and account managers on specific national accounts
- Back up to another customer service team members.
- Accurate and timely handling of incoming calls, inquiries, order entry and correspondence.
- Solve problems related to back orders, deliveries, pricing and billing.
- Source products for customers in conjunction with Sales, the Sourcing team and vendors.
- Understanding customer pricing, vendor contracts, gross profit and GTM.
- Set up customers in SAP and on Pollock Orora online ordering system as well as ongoing management. Maintains customer profiles and general account maintenance.
- Review backorders and deliveries daily to help purchasing with increases and decreases to prevent future back orders and/or excess inventory.
- Review open orders, open returns, bill blocks and delivery blocks.
- Help manage Pollock Advantage order guides to insure properly updated and with current product offering per customers request.
- Handles reporting needs associated with these accounts for Customers and internal review of business processes and profitability.
- Helps in new material set ups and managing transitional items.
- Helps in new account set ups in SAP and Pollock Advantage
- Performs other duties/responsibilities as needed
- High School Diploma or GED; some college preferred
- Strong knowledge of SAP preferred
- Knowledge of Excel and other MS Office products is preferred
- Minimum of two years Customer Service experience, more preferred
- Industry product knowledge helpful.
- Possess superior verbal and written communication, organizational, analytical, problem solving and decision-making skills.
- Be able to handle an environment that consists of flexibility for example: consistently reprioritizing with a high volume of calls.
- Must be well organized and detail oriented with good follow up skills.
- Ability to work with a high degree of autonomy, making rational and informed decisions on your own behalf.
- Support both internal and external customers.
- Dependable and demonstrate a team player, can-do attitude.
- Medical
- Dental
- Vision
- Generous PTO
- 401(k) with a Company Match
- Flexible Spending Accounts
- Employee Assistance
- Group Life and AD&D
- Voluntary Life and AD&D
- Group Short-Term Disability
- Group Long-Term Disability