Patch Coordinator
Oracle
- Zapopan, Jal.
- Permanente
- Tiempo completo
- serving as the primary high-level technical contact for all customer issues
- training customers in the effective use of Oracle support
- leading the delivery of essential services and assessments
- meeting regularly with customers to understand the criticality of the customer's systems
- coordinating the resolution of specific customer requests by bringing the proper Oracle resources to bear
- Bachelor's and Master's degree in Computer Science or Engineering or equivalent work experience
- Experience in multi-tier architecture environments required
- High-level skills in database upgrades and patching and general computer programming and proven experience in database analysis, prioritizing, data and process mapping
- Fundamental understanding of computer networking, systems, and database technologies
- Ability to handle various tasks
- Excellent verbal and written English language
- Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the schedules required in a fast-paced environment
- Project Management skills, Critical issue management
- Oracle RAC, CRS, Cellcli, ASM, RMAN, Data Guard represents a plus
- Experience with Oracle Engineered Systems and Oracle Technology
- Oracle installation, patch and upgrade within production environments
- Experience with OEM, Grid control, RMAN, Linux OS, Oracle Database administration
- Server and storage setup and administration
- Any Oracle certifications are a plus
- ITIL certification is a plus
- Self-driven and result-oriented
- Strong customer support and client relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Teammate
- Customer focused
- Confident and conclusive
- Expertise (maintaining professionalism in own field)
- Passion
- Flexibility
- Strong Problem solving/analytical skills
- Which includes being a United States Affirmative Action Employer