Account Manager - Croatia
Glovo
- Zagreb
- Stalni radni odnos
- Puno radno vrijeme
- Establish excellent relationships with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement (Partner's meetings and business reviews).
- Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
- Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
- Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
- Improve Glovo's revenue through commission renegotiation and selling assets.
- Understand, build action plans and follow up on churned and inactive partners.
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
- Based in Zagreb, occasionally travel to Rijeka!
- At least 2 years of experience in high-performance account management or Business Consultancy.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
- Comfortable working in a high growth and high-performance start-up with a fast pace.
- Computer literate; good knowledge of Google Docs and MS Office, Excel
- Fluent in Croatian Language and English language.
- Strong Commercial skills.
- Good communication and interpersonal skills
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
- Partner growth GMV and Orders
- % Of orders in promo paid by partner
- Achieve other revenues from selling assets / Monetization
- Ops Kpis that affect Ux such as cancelations due to partner or Wrong or missing items
- Active Partners.
- Marketing local team
- Ops local team
- Finance Local Team
- Partner support and content
- Sales local team
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.