Dispute Resolution Officer
Merje
- Lancashire
- £40,000 per year
- Permanent
- Full-time
- Assisting the Compliance Manager to ensure business is compliant with regulations.
- Promoting a positive compliance culture.
- Deliver excellent customer service and efficient complaint resolution.
- Responsible for acknowledging, investigation and responding to complaints in accordance with the associated regulation and internal expectations.
- Responsible for the organisation of complaint records, ensuring all compliance logs are kept up to date.
- Assist with the delivery of the Compliant Management Framework.
- Engage in problem solving and analysis.
- Ensure the customer is at the forefront of all actions undertaken.
- Liaise with clients, lenders, regulators, and management.
- Staying up to date with relevant regulations, guidance, and best practice.
- Experience of working in an FCA regulated financial services business.
- Proven ability to interpret regulatory requirements and communicate them effectively.
- At least 2 years previous experience working in a Complaints role.
- Knowledge of FCA regulatory requirements (particularly CONC and DISP) pertaining to the sale of consumer finance and/or general insurance.
- Experience in liaising with the Financial Ombudsman Service and The Motor Ombudsman.
- Experience in compiling complaint related FCA RegData returns.
- Knowledge of TCF and the NEW Consumer Duty is desirable.
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